Hilton Surfers Privately Managed Suite - Free Carpark & Internet

Negative: Collecting the keys

good Positive: all Negative: keys were not located at facility

Most disappointing stay we have had in any property over the last few years that we have used booking.com.au Positive: It’s very sad to say…. There was nothing to like in this property. The rooms were small. The bed was uncomfortable. The sheets used on the bed was from Kmart fitted sheet. It was discussing. We spent a lot of money for our 3 night stay. But it was very disappointing and upset to walk in something that bad. Negative: Every thing in that apartment was disgusting and disappointing. The cleaning was disgusting. The shower and bathtub had mould on the tiles. The cleaners left the previous person dirty floss in the bathroom. The kitchen was very oily and grubby. We had to wash every utensil before we could use it. I have pics. The air-conditioning shut off every hour and we had to get out of bed to restart it and the list goes on. We got in touch with the host and they’re pretty much said it is what it is deal with it or you can go and find something else We know now doubt we should we ever use booking.com.au ever again I experience with Airbnb has never been like this. If you like, I could upload pictures about the property. I wish you guys did some research or actually had a person on the floor to check on the properties that you offer to tourist.

Fine, but a bit of an effort. Positive: The location was good for what we wanted. The apartment was a good size. Negative: We requested linens for the sofa bed and there were none. It was late when we returned so could do nothing about this. There was no extra linens anywhere. It was a bit of an effort to collect keys and find the apartment. Whilst there are detailed instructions, they are a mile long and it was a bit frustrating. The wifi wouldn't connect. Not a huge issue, but a bit annoying. The lifts take FOREVER at certain times as the building is large- so don't book an Uber until you are on the ground!

Great location happy with the stay Positive: Location Negative: Bed sheets were not clean and made properly Could not switch off timer on air con so it kept turning itself off during the night Not enough bath towels